Privacy Policy AJO88
— Your Data Protection

Welcome to ajo88's Privacy Policy. This document transparently explains how the ajo88 platform (the ajo88.onl website and related mobile applications) manages your personal information. We understand that privacy is a fundamental right of every individual, and we take our responsibility to protect the information you entrust to us very seriously.

This Privacy Policy applies to all users accessing the AJO88 platform, whether as a casual visitor, registered user, or active player. By continuing to use our platform, you confirm that you have read, understood, and agreed to the terms stated in this policy.

This policy forms part of your overall agreement with AJO88, together with Terms and Conditions ours. Should any conflict arise between these documents, the Privacy Policy shall prevail on matters relating to personal data.

AJO88 collects various types of personal data depending on how you interact with our platform. Below is a detailed breakdown of each category of data we process:

We also collect data automatically as you browse our platform, including server logs, cookie data, and analytics information that helps us understand how users interact with the platform for continuous improvement purposes.

Personal data collected by AJO88 is used responsibly for the following purposes only. Every use of data is based on a valid legal basis under Malaysia's Personal Data Protection Act 2010:

• Account Management: Creating, verifying, and maintaining your user account including the KYC process as required by the relevant authorities.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately and securely through certified payment providers.
• Platform Security: Detecting, investigating, and preventing fraud, money laundering, and other illegal activities that could compromise the integrity of the platform.
• Service Communications: Sending important notifications relating to your account, transactions, security updates, and changes to terms of service.
• Responsible Gaming: Monitoring playing habits to identify users who may need support or self-control tools such as deposit limits and time limits.
• Service Improvements: Analysing usage data in aggregate and non-identifiable form to improve platform performance, user experience, and game offerings.
• Legal Compliance: Fulfilling legal obligations, including reporting suspicious transactions to the relevant authorities where required by law.
• Marketing (with Consent): Sending promotional offers, bonuses, and the latest platform news to users who have given consent to receive marketing communications.

AJO88 does not sell users' personal data. However, in certain limited situations, we may share your information with the following parties to enable the platform to operate smoothly and securely:

• Payment Providers: Required financial information is shared with payment service providers such as FPX, Touch 'n Go, GrabPay, and other providers used to process your transactions.
• Game Providers: Minimal technical data is shared with game software providers to ensure smooth and fair gameplay.
• Support Service Providers: Required information is shared with third-party customer support service providers who are bound by strict confidentiality agreements.
• Legal Authorities: AJO88 is required to disclose information when ordered by competent authorities or courts, or where disclosure is necessary to prevent serious crime.
• Analytics Services: Anonymised data is shared with third-party analytics providers to help us understand overall platform performance.

All third parties that receive ajo88 user data are required to comply with our privacy policy and are not permitted to use that information for any purpose other than what is specified in the data sharing agreement.

User data security is AJO88's highest priority. We continuously invest in the latest security infrastructure to ensure your data is always protected at the highest level.

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using the latest industry-standard encryption protocols.
• Layered Access Control: Only AJO88 staff with a legitimate operational need are permitted to access user data, with every access recorded and audited.
• 24/7 Monitoring: Our security system operates around the clock to detect any suspicious activity, intrusion attempts, or abnormal access patterns.
• Two-Factor Authentication (2FA): We offer and encourage the use of 2FA for all user accounts as an additional layer of protection against unauthorized access.
• Regular Security Audits: AJO88 conducts regular internal and external security audits to identify and address any system vulnerabilities.
• Data Backup: User data is securely backed up across multiple locations to ensure service continuity and protection against data loss.

AJO88 only retains personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following are our data retention guidelines:

• Active Account Data: Stored for the duration of your active account and for the required period after account closure for legal compliance purposes.
• Financial Transaction Records: Stored for a minimum of 7 years from the transaction date as required by Malaysia's financial and anti-money laundering laws.
• KYC & Identity Verification Data: Stored for a minimum of 5 years after account closure or the conclusion of the business relationship.
• Support Communication Logs: Stored for 3 years for quality control and dispute resolution purposes.
• Cookie & Analytics Data: Session data is retained for 30 days while aggregated analytics data may be retained for a longer period in a non-identifiable form.

Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with our security procedures, unless a legal obligation prevents such deletion.

The ajo88 platform uses cookies and similar tracking technologies to enhance your user experience, analyze platform traffic, and maintain the security of your login session. Below are the types of cookies we use:

• Essential Cookies: Required for core platform operations such as login authentication, session security, and traffic control. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your preference settings such as language, time zone, and display preferences to ensure a more personalised experience.
• Analytics Cookies: Helping us understand how users interact with the platform, which pages are visited most frequently, and where users encounter difficulties.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage your cookie settings through your browser settings. However, disabling certain cookies may affect the functionality of some sections of the AJO88 platform.

Under the Personal Data Protection Act 2010 and relevant privacy laws, you as an AJO88 user have the following rights regarding your personal data:

AJO88 is a platform intended exclusively for adult users aged 18 years and above. We do not intentionally collect, store, or process any personal data from individuals under the age of 18.

If you are a parent or guardian and believe your child has registered an account on our platform or provided their personal information, please contact us immediately at [email protected]. We will take prompt action to investigate, delete the relevant data, and close the account in question.

AJO88 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or platform improvements. When we make significant changes, we will:

• Displaying a clear notice on the platform's main page at least 14 days before changes take effect.
• Sending notification emails to all registered users with a verified email address.
• Updating the "Last Updated" date at the top of this document.
• For changes that materially affect user rights, we may request that you reconfirm your consent.

Your continued use of the ajo88 platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer (DPO) team is ready to assist:

• Privacy Email: [email protected] (subject: "Data Privacy Inquiry")
• Live Chat: Available 24/7 directly within the ajo88 platform
• Response Time: 2 hours for Live Chat, 24 hours for email
• Language: We handle enquiries in Bahasa Melayu and English

If you are dissatisfied with our response to a privacy-related complaint, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia or the relevant data protection authority in your jurisdiction.